Refund Policy

1. Scope

This policy applies to credit transfers arranged through AI Credits where funds were held in escrow and released against a confirmed transfer.

2. Guarantee

Every transfer carries a replacement-or-refund guarantee. If access to the purchased credits becomes unavailable within the stated validity period, and the cause is not attributable to the buyer, we will source replacement credits of equivalent value or refund the unused balance.

3. Before Funds Are Released

Funds are held in escrow until you confirm that access works. If a transfer cannot be completed, or the credits do not match what was described, escrow is returned to you in full.

4. Making a Claim

To open a claim, send us the following:

• The invoice or deal reference number
• The date access stopped working
• Evidence of the failure, such as API error responses or console screenshots
• The remaining credit balance at the time of the failure, where visible

5. Review Timeline

Claims are acknowledged within one business day. Verification typically completes within five business days, after which we confirm whether a replacement or a refund of the unused balance will be issued.

6. Exclusions

Refunds are not available where:

• The account was suspended due to the buyer's use of the service in breach of the provider's terms
• Credentials were shared with third parties by the buyer
• The credits were consumed in full and the balance is legitimately zero
• The claim is submitted after the stated validity period has ended

7. How Refunds Are Paid

Approved refunds are returned via the original payment method where possible, normally within ten business days of approval.

8. Contact

Start a claim by emailing support@aicredits.co.